delivery time/shipping costs

All products offered on edisson.ch are, unless stated otherwise, in stock and ready for dispatch.

Shipping within Switzerland

The delivery time in Switzerland is usually 1-2 working days DPD/CH-Post.

The shipping costs for orders from Switzerland with an order value of less than CHF 100 are CHF 9.50. For orders with a goods value of less than CHF 30, we charge a small quantity surcharge of CHF 8.

You will receive the tracking number for your package after dispatch. This allows you to track the delivery online at https://www.dpd.ch or https://www.post.ch .

Shipping to EU countries

The shipping costs for orders from Germany, France, Luxembourg and Austria with an order value of less than CHF 250.– are CHF 38.–. Delivery to Germany or Austria usually takes about 3-7 working days.
For orders over CHF 250.— we deliver the products free of charge.
When shipping abroad, customs duties, VAT and fees are incurred, which must be paid directly to the freight forwarder.
We ship with DPDt, CH-Post and SwissPost TNT.

pay

We offer you the following payment options:
Mastercard, Visa, American Express, Paypal, Postcard, Post E-Finance, advance payment, Twint

Corporate customers from Switzerland can order against invoice.

return conditions

We offer you a limited right of return. We cannot always take back items ordered or picked up from us. Products that were in stock at the time of ordering and are still in their original, undamaged, unopened packaging can usually be returned. Products ordered specifically for you or products that are not in their original, undamaged condition cannot be returned or can only be returned for a return fee.

Unrestricted right of return

– The product is in unopened, undamaged original packaging
– The product was available in our warehouse at the time of ordering
– The product was received a maximum of 14 calendar days ago

A maximum of the purchase price will be refunded.

Limited right of return

– The product is in opened or damaged original packaging
– The product is unused and shows no signs of use
– Any accessories supplied are completely present
– The product was received a maximum of 14 calendar days ago

The return will be accepted after we have carried out a positive inspection. The amount of the discount will be determined by us. The maximum refund will be the purchase price minus a set discount (usually 20% / minimum CHF 10.00).

No right of return

– Used products
– No original packaging available
– Any accessories supplied are missing
– Opened products that were welded or sealed. A broken seal is always considered an opened product.
– Return period has expired

The return of the goods, enclosing the delivery note, must be sent exclusively to the following address: Edisson Stellwerkost GmbH, Spinnereistrasse 29, 8640 Rapperswil. This is at the customer's expense and risk - we recommend sending with the Swiss Post.

In the following cases we will take care of the return shipment

– Receiving an incorrect or non-ordered item
– Receiving a defective item
– Receiving an incomplete article

Delivery/Shipping/Payment/Return Policy